PAYMENT POLICY

• Payment can be made using the credit card, deposit in the bank account, or demand draft before the due date.
• 2% fee is applied for payment made by any credit card.
• All Promotional rates are inclusive of 10% tax and 5% service charges.

CHECK-IN/OUT POLICY

• Check- in: 10:00 AM is the normal Check-In time. Earlier or Later Check-In is possible on a case-to-case basis upon prior conversation with the Hotel. Check-in processes require a copy of the Guest ID.
• Check- out: 9:00 AM is the normal Check-Out time. Earlier or Later Check-Out is possible on a case-to-case basis upon prior conversation with the Hotel. The hotel reserves the right to charge fees for Late Check-Out.
• Hotel Aamar Digha reserves the right to refuse check-in in the absence of a valid ID. All guests must be at least 18 years old to eligible to Check-In to Hotel Aamar Digha without a guardian.

CANCELLATION POLICY

• If cancellation/amendment is made 72 hours before the guest’s arrival date, no fee will be charged.
• If cancellation/amendment is made within 72 hours of the guest’s arrival date, only one night’s room rate including taxes will be charged.
• In case of no-show, 100% room rate including taxes will be charged.
• Early Bird / Last Min / Any Package Rates & Booking Dates are Unchangeable and Non–refundable if cancelled
• The refund process will take approximately 7 to 10 working days. A transaction fee of 3% for Visa Card, Master Card, and 5% for American Express will be applied. Please notify us at aamardigha@gmail.com, when you (guest) receive the refund amount.
• HOTEL AMAR DIGHA believes in helping its customers
  as far as possible, and has therefore a liberal cancellation policy. Under
  this policy:
• Cancellations will be considered only if the request is made immediately
  after placing the order. However, the cancellation request may not be
  entertained if the orders have been communicated to the vendors/merchants
  and they have initiated the process of shipping them.
• HOTEL AMAR DIGHA does not accept cancellation
  requests for perishable items like flowers, eatables etc. However,
  refund/replacement can be made if the customer establishes that the
  quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same
  to our Customer Service team. The request will, however, be entertained
  once the merchant has checked and determined the same at his own end.
  This should be reported within
  same day of receipt of the
  products.
• In case you feel that the product received is not as shown on the site
  or as per your expectations, you must bring it to the notice of our
  customer service within
  same day of receiving the
  product. The Customer Service Team after looking into your complaint
  will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from
  manufacturers, please refer the issue to them.
• In case of any Refunds approved by the
  HOTEL AMAR DIGHA, it will take
  1-2 days for the refund to
  be processed to the end customer.

SOCIAL POLICY

• All guests are requested to provide a valid photo ID at the time of Check-In.
• Valid ID Accepted: Driving Licence, Aadhar Card, Voter ID, Passport.

ADDITIONAL GUEST POLICY

• All categories of rooms allow only two (2) adult guests per room with one (1) minor up to age 12 years. The hotel provides an extra bed with an additional charge. However, Family Rooms can accommodate up to 4 adult guests and two minors up to 12 years.

CHILD POLICY

• Food and Lodging for one Child below 5 years is complimentary.

PET POLICY

• Hotel Aamar Digha doesn’t allow any pet in the guest room.

• For International buyers, orders are shipped and delivered through
  registered international courier companies and/or International speed post
  only. For domestic buyers, orders are shipped through registered domestic
  courier companies and /or speed post only. Orders are shipped within
  0-2 days or as per the delivery date
  agreed at the time of order confirmation and delivering of the shipment
  subject to Courier Company / post office norms.
• HOTEL AMAR DIGHA is not liable for any delay in
  delivery by the courier company / postal authorities and only guarantees to
  hand over the consignment to the courier company or postal authorities
  within 0-2 days from the date of the
  order and payment or as per the delivery date agreed at the time of order
  confirmation. Delivery of all orders will be to the address provided by the
  buyer. Delivery of our services will be confirmed on your mail ID as specified
  during registration.
• For any issues in utilizing our services you may contact our
  helpdesk on 9874778528
  or aamardigha@gmail.com

• This privacy policy sets out how HOTEL AMAR DIGHA
  uses and protects any information that you give
  HOTEL AMAR DIGHA when you use this website.
• HOTEL AMAR DIGHA is committed to ensuring that your
  privacy is protected. Should we ask you to provide certain information by
  which you can be identified when using this website, and then you can be
  assured that it will only be used in accordance with this privacy statement.
• HOTEL AMAR DIGHA may change this policy from time
  to time by updating this page. You should check this page from time to time
  to ensure that you are happy with any changes.
• We may collect the following information:
• Name and job titleContact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• What we do with the information we gather
• We require this information to understand your needs and provide you with a
  better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special
  offers or other information which we think you may find interesting
  using the email address which you have provided.
• From time to time, we may also use your information to contact you for
  market research purposes. We may contact you by email, phone, fax or
  mail. We may use the information to customise the website according to
  your interests.
• We are committed to ensuring that your information is secure. In order to
  prevent unauthorised access or disclosure we have put in suitable measures.
• How we use cookies A cookie is a small file which asks permission to be placed on yourcomputer’s hard drive. Once you agree, the file is added and the cookiehelps analyses web traffic or lets you know when you visit a particularsite. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
• We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

• Overall, cookies help us provide you with a better website, by enabling us
  to monitor which pages you find useful and which you do not. A cookie in no
  way gives us access to your computer or any information about you, other
  than the data you choose to share with us.
• You can choose to accept or decline cookies. Most web browsers automatically
  accept cookies, but you can usually modify your browser setting to decline
  cookies if you prefer. This may prevent you from taking full advantage of
  the website.
• Controlling your personal information. You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the
  box that you can click to indicate that you do not want the information
  to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at aamardigha@gmail.com

• We will not sell, distribute or lease your personal information to third
  parties unless we have your permission or are required by law to do so. We
  may use your personal information to send you promotional information about
  third parties which we think you may find interesting if you tell us that
  you wish this to happen.
• If you believe that any information we are holding on you is incorrect or
  incomplete, please write to or email us as soon as possible, at the above
  address. We will promptly correct any information found to be incorrect.

• The Website Owner, including subsidiaries and affiliates provides the information contained
  on the website or any of the pages comprising the website to
  visitors (cumulatively referred to as
  hereinafter) subject to the terms and conditions set out in these website
  terms and conditions, the privacy policy and any other relevant terms and
  conditions, policies and notices which may be applicable to a specific
  section or module of the website.
• Welcome to our website. If you continue to browse and use this website you
  are agreeing to comply with and be bound by the following terms and
  conditions of use, which together with our privacy policy govern
  HOTEL AMAR DIGHA”s relationship with you in
  relation to this website.
• The term ‘HOTEL AMAR DIGHA’ or ‘us’ or ‘we’ refers
  to the owner of the website whose registered/operational office is
  Address : 40, Mini Holiday Home Sector, New Digha Purba Medinipur, Digha, West Bengal 721428. The term ‘you’ refers to the user or viewer of our website.
• The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information
  and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to
  the accuracy, timeliness, performance, completeness or suitability of
  the information and materials found or offered on this website for any
  particular purpose. You acknowledge that such information and materials
  may contain inaccuracies or errors and we expressly exclude liability
  for any such inaccuracies or errors to the fullest extent permitted by
  law.
• Your use of any information or materials on this website is entirely at
  your own risk, for which we shall not be liable. It shall be your own
  responsibility to ensure that any products, services or information
  available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This
  material includes, but is not limited to, the design, layout, look,
  appearance and graphics. Reproduction is prohibited other than in
  accordance with the copyright notice, which forms part of these terms
  and conditions.
• All trademarks reproduced in this website which are not the property of,
  or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages
  and/or be a criminal offense.
• From time to time this website may also include links to other websites.
  These links are provided for your convenience to provide further
  information.
• You may not create a link to this website from another website or
  document without HOTEL AMAR DIGHA prior
  written consent.
• Your use of this website and any dispute arising out of such use of the
  website is subject to the laws of India or other regulatory authority.
• We as a merchant shall be under no liability whatsoever in respect of any
  loss or damage arising directly or indirectly out of the decline of
  authorization for any Transaction, on Account of the Cardholder having
  exceeded the preset limit mutually agreed by us with our acquiring bank from
  time to time